Handmade With Love

Refund policy

Home

Refund policy

Refund policy

Last Updated: 1 December 2025

At Award Rewardz, we take pride in offering carefully curated and customized corporate gifting solutions. Due to the personalized nature of our products and the made-to-order process for corporate and bulk gifting, we follow specific guidelines regarding order cancellations, returns, and refunds.

Order Cancellation

Orders for customised, branded, or bulk gifting products can only be cancelled prior to the commencement of production or customisation work. Once an order has entered the production or packaging stage, it cannot be cancelled.

To request a cancellation, please contact our team immediately at queries@adrzt.com or call +91 99400 25579 with your order details. Cancellations are subject to approval and may incur processing fees if significant work has already been undertaken.

Return Policy

As our products are often customised and specially curated for corporate gifting, we generally do not accept returns. However, in the unlikely event that you receive a defective, damaged, or incorrect product, please notify us within 48 hours of delivery.

Our team will assess the issue and, if found valid, arrange for a replacement, credit note, or alternative solution on a case-by-case basis. Returned items must be unused, in their original packaging, and accompanied by proof of purchase.

Refunds

Refunds will only be issued in cases where:

  • An order was cancelled prior to the commencement of production
  • A confirmed replacement cannot be provided for a damaged or defective product

Refunds, where applicable, will be processed to the original mode of payment within 7–10 business days after approval. In the case of refunds for partial orders or customised bulk orders, the refund amount will be determined after deducting applicable charges for work already completed.

Contact Us

For any questions or concerns regarding cancellations, returns, or refunds, please contact us at:

  • Email: queries@adrzt.com
  • Phone: +91 99400 25579
  • Address: B23-2 Cosmo, Abdul Kalam Road, Near Siruseri IT park, Chennai – 603103, Tamil Nadu

Our customer service team is available during standard business hours and will be happy to assist you.